Job Title Quality Analyst
Date Posted 7/21/2021
Location Auburn Hills, MI
Status A
Job Type Full-Time Regular
Position Id 200537
Written By FB
Job Description Auburn Hills, MI

Quality Analyst

Role Summary:
Product Support is the primary quality liaison group between the factories. The role of the Quality Analyst is to develop, implement, and maintain technical warranty claim categorizations within the internally-developed text mining tool and create topic packages for Product Support Engineers. Additionally, the role will be involved in factory meetings, support technical projects and new vehicle launches.

Years of Relevant Experience: Minimum years of experience needed
2+ years professional experience
1+ years technical automotive training / experience

General Skills Needed for Position:
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Communication skills – interpersonal, presentation and written
• Computer savvy – skilled in the use of software
• Influencing and negotiation skills
• Integration – joining people, processes or systems
• Innovative thinking skills
• Problem solving
• Resource management
• Self-starter - capable of accurate prioritizing business needs
• Self-driven - conducts effective follow-thru with minimal supervision

Role Responsibilities:
Text Mining Development (70%)
• Develop, implement, and maintain technical warranty claim categorizations to support the vehicle quality improvement (FAP) process
• Review technical warranty claim output on a weekly basis to ensure accuracy
• Continuously improve updating process and handover process with engineers

Process Understanding and Collaboration (20%)
• Work directly with Product Support Engineers to understand topic categorizations and handover topics categorized by internal text mining tool
• Work closely with Data Scientist and Data Engineer to create synergies within group and grow text mining functions
• Attend reoccurring factory topic meetings to understand processes

Support Technical Projects (10%)
• Support internal data team projects using automotive technical knowledge and understanding
• Support tow-in project to ensure all data is continuously maintained and monitored

Required Experience:
• 4+ years professional experience
• 2+ year Business Objects experience

Required Education:
• Bachelor degree in Statistics, Data Science, Management or related field

Required Skills:
• Automotive technical knowledge/experience
• Basic knowledge of Excel and PowerPoint
• Excellent interpersonal and communication skills

Desired Education:
• Master's degree in related field

Desired Skills:
• Working knowledge of automotive warranty systems and processes
• Entry level Python coding language knowledge
• Ability to understand and communicate trends in large amounts of data