Job Title Imaging Representative
Date Posted 9/22/2021
Location Auburn Hills, MI
Status A
Max Salary 16.50 USD
Job Type Contract Full-Time
Position Id 200601
Written By FB
Job Description Libertyville, IL


This position will have primary responsibility in the Imaging group, handling various administrative responsibilities. Essential Duties: Imaging Area 100 percent - Sort, label and tag New Business files according to account number. Image ancillary documents from Customer Accounts, Customer Enterprise, Bankruptcy, Remarketing, Funding, Customer Care, and Finance upon demand. Retrieve off-site files for review and rescan per departmental requests. Determine cost-effective ways in which to optimize off-site file storage retrieval. Box and scan files for off-site storage, utilizing the File Tracker system. Handling of high priority Bentley files, per request from Funding. Manage and maintain accurate reporting of production volumes. Work with vendors to ensure pick up, delivery and retrieval requests are completed in a timely manner. Education: High School diploma or GED. Experience: Proficient with MS Office Products- Excel. Able to use office equipment such as scanners, fax machines, copiers, and printers. Able to lift files/bins in excessive 20lbs or more. Proven strong communication and interpersonal skills. Typing skills of 30wpm minimum. Proven ability to work independently and be a self-starter. Proven problem resolution. Proficient in handling multiple tasks. Customer care experience as a consistent high performer. Universal Competencies: Customer Focus, Results Driven, Process Orientation, Collaboration. Special Competencies: Demonstrated diplomacy and tact. Excellent oral and written communication skills. Able to convey confidence and credibility over the telephone. Profound listening skills. Pleasant phone personality. Excellent negotiation skills. Excellent persuasion techniques. Excellent ability to formulate decisions.

Many deals come in as paper – these people need to process and file them

Imaging responsible to scan that paper/files in order to send to funding (remote)

Labeling paper deals/filing/boxing to ship those files off property

Minimal faxing

Research for various deals

Need basic computer skills

Analytical - double check labels/files etc.

Communication skills

Ability to follow a process